Duty Manager

Duty Manager – Lantern Club, Roselands

Are you looking for the next challenge in your leadership career? Do you have a passion for customer service and developing others? Then this could be the opportunity for you!

Our benefits

Our team are our greatest asset, with countless great people within these walls, think of the friendships and connections ahead! Additional benefits include:

• Above award wages and late shift penalty every day
• A constructive team culture with a focus on your leadership development
• Participation and accreditation in leadership programs
• A scholarship program worth up to $1,500 funding per year towards studies to contribute further to your career
• Four weeks Annual Leave with additional benefits for working 30 Sundays or Public Holidays in a year
• Subsidy for gym membership, annual flu vaccination and Employee Assistance Program
• Free espresso coffee and soft drink
• Discounts on food, coffee and events at Lantern Club and our four other clubs across NSW

To succeed in this role, you will need:

• At least 12 months experience in leading and managing diverse teams with varying levels of experience within the hospitality industry. Experience with gaming is a must.
• Confidence to work independently and think on your feet to resolve issues and to manage tricky situations, remaining calm under pressure
• Eagerness to get involved and learn a variety of skills across multiple areas – skills that will benefit you throughout your leadership career
• Exceptional verbal and written communication with team and customers, including formal documentation and ability to have the ‘difficult’ conversations
• Strong digital experience including Office and proficiency in industry specific software
• Demonstrated ability to deliver agreed outcomes, targets, KPIs, both personally and for your team
• Exhibit a caring approach with a high degree of discretion, integrity and confidentiality, and high standard of personal presentation
• Knowledge of club operations and governing legislation
• Flexibility and availability across the operating hours of the club (8am-4am)
• Current RSA, RCG and ARCG certificates (required)
• Current First Aid certificate (preferred)